Implementasi Manajemen Mutu Terpadu Di Madrasah Bertaraf International Amanatul Ummah Pacet Mojokerto

Abstract

This study aims to describe and analyze the implementation of Total Quality Management (TQM) at the Amanatul Ummah International Madrasah in Pacet, Mojokerto. The research focuses on the concepts, strategies, and practices of TQM implementation in madrasah management, as well as the supporting and inhibiting factors in its implementation. This study uses a qualitative approach with a descriptive approach. Data collection was conducted through observation, in-depth interviews, and documentation studies with informants including the madrasah principal, vice-principal, quality assurance manager, teachers, and education staff. Data analysis used the Miles and Huberman interactive analysis model, which includes data reduction, data presentation, conclusion drawing and verification. Data validity was ensured through source and technique triangulation. The research results show that the implementation of Integrated Quality Management at the Amanatul Ummah International Madrasah in Pacet, Mojokerto, was carried out systematically and sustainably through strategic planning based on the madrasah's vision and mission, clear organization, quality-oriented educational program implementation, and regular monitoring and evaluation. The application of TQM principles is harmoniously integrated with Islamic values, such as amanah (trustworthiness), itqan (loyalty), ihsan (goodness), and istiqamah (consistency), thus establishing a strong quality culture. Key supporting factors include visionary leadership, commitment from all members of the madrasah, and support from the environment and stakeholders. Meanwhile, inhibiting factors can be overcome through continuous improvement. TQM implementation has been proven to improve the quality of educational processes and outcomes, strengthen the institution's reputation, and produce graduates who excel academically, possess noble character, and are globally competitive.

Abstrak

Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis implementasi Manajemen Mutu Terpadu (Total Quality Management/TQM) di Madrasah Bertaraf Internasional Amanatul Ummah Pacet Mojokerto. Fokus penelitian diarahkan pada konsep, strategi, dan praktik penerapan TQM dalam pengelolaan madrasah, serta faktor-faktor pendukung dan penghambat dalam pelaksanaannya. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Pengumpulan data dilakukan melalui observasi, wawancara mendalam, dan studi dokumentasi dengan informan yang meliputi kepala madrasah, wakil kepala madrasah, pengelola penjaminan mutu, guru, dan tenaga kependidikan. Analisis data menggunakan model analisis interaktif Miles dan Huberman yang meliputi reduksi data, penyajian data, serta penarikan kesimpulan dan verifikasi. Keabsahan data dijamin melalui teknik triangulasi sumber dan teknik. Hasil penelitian menunjukkan bahwa implementasi Manajemen Mutu Terpadu di Madrasah Bertaraf Internasional Amanatul Ummah Pacet Mojokerto dilaksanakan secara sistematis dan berkelanjutan melalui perencanaan strategis berbasis visi dan misi madrasah, pengorganisasian yang jelas, pelaksanaan program pendidikan yang berorientasi pada mutu, serta pengawasan dan evaluasi yang dilakukan secara berkala. Penerapan prinsip-prinsip TQM dipadukan secara harmonis dengan nilai-nilai Islam, seperti amanah, itqan, ihsan, dan istiqamah, sehingga membentuk budaya mutu yang kuat. Faktor pendukung utama meliputi kepemimpinan visioner, komitmen seluruh warga madrasah, serta dukungan lingkungan dan stakeholder. Sementara itu, faktor penghambat relatif dapat diatasi melalui perbaikan berkelanjutan. Implementasi TQM terbukti mampu meningkatkan kualitas proses dan hasil pendidikan, memperkuat reputasi kelembagaan, serta melahirkan lulusan yang unggul secara akademik, berakhlak mulia, dan berdaya saing global.